Hi Milind
1st query...you are right once user will log in into RF device then only it start reflecting in LRF1/LRF2
2nd query--as far as my knowledge says we don't have any standard transaction code to enter the queue once it is created
3rd query--these two capacity control the light in the rf monitor. The first capacity column is lower threshold and second capacity column is upper threshold
System calculates the workload by dividing number of TOs by the number of agents and checks against the capacity accordingly it flash the traffic light in rf monitor.
- Green – the proportion is less than or equal to the lower threshold
- Yellow (warning) – the proportion is greater than the lower threshold
- Red (critical) – the proportion is greater than the upper threshold
